Entergy Specialist-Admin, Sr (S) in Little Rock, Arkansas
Date: Sep 14, 2017
Location: Little Rock, AR, US
Primary Location: Arkansas-Little Rock
Job Function :Other
MRV Minimum Salary :$39,000.00
MRV Maximum Salary :$58,000.00
FLSA Status :Nonexempt
Relocation Option: Not approved
Union description/code :NON BARGAINING UNIT-NBU
Number of Openings :1.00
Req ID: 73310
Travel Percentage :Up to 25%
Responsible for daily operations in resolving and completing account maintenance and billing issues.
Assist internal and external customers with courteous professionalism, maintain records as required, and participate in special internal and external projects as requested. Identify and track employee-training needs identified through Quality Assurance or Employee Skill Matrix, update and revise training modules as necessary, facilitate new hire and refresher training, and coordinate and participate in cross-functional training when process issues are identified.
Perform quarterly SOX testing and oversee departmental records retention compliance. Participate in defining requirements and testing functionality for new automations and programs and make recommendations on procedures and courses of action related to the department's performance and operations for efficiency.
Provide technical and process training, distribute, and monitor workload of clerical staff daily to ensure completion of work.
Provide daily guidance, account analysis and assistance on resolving technical or difficult issues related to billing.
Perform various billing tasks and work various reports related to daily operations and controls and collect and track work load measurement for weekly reporting purposes.
Minimum education required of the position
Desired: Bachelor's degree in a technical field (e.g., information systems, accounting, business, finance, economics, etc.) or equivalent work experience.
Minimum experience required of the position
Minimum of 5 years of Customer Accounting or Customer Service experience.
Minimum knowledge, skills and abilities required of the position
Must be proficient in CIS and CCS billing systems, have good knowledge of Entergy's rates, regulations, programs and payment options, and understand business processes related to Entergy's regulated companies. Must have the ability to resolve process failures from several groups that touch customer accounts and be a responsible member of a team that ensures the accurate billing of Entergy's electric and gas customers. Must be dependable, self-motivated, goal oriented, organized and able to manage multiple tasks with little or no supervision. Strong computer skills required, including Microsoft applications (Outlook, Word, Excel, PowerPoint) and Entergy system applications. Must possess strong written and oral communication skills and have the ability to develop presentations, including training and meeting materials. Must maintain confidentiality at all times. Thorough knowledge and demonstrated understanding and appreciation of Entergy's safe work practices. Demonstrated maturity in decision making and respect of peers. Working knowledge Microsoft Office toolkit application and Entergy's system applications. Excellent oral and written communication skills required, as well as good analytical and organizational skills. Understand Entergy's rates and regulations and programs and payment options. Understand business processes related to Entergy's regulated companies. Understand Corporate programs and initiatives such as ECI, Shared Values, Code of Integrity, etc.
Any certificates, licenses, etc. required for the position
EEI SASS Test
Requires expanded conceptual knowledge in own discipline and broadens capabilities.
Understands key business drivers; uses this understanding to accomplish own work.
No supervisory responsibilities but provides informal guidance to new team members.
Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
Impacts quality of own work and the work of others on the team; works within guidelines and policies.
Explains complex information to others in straightforward situations.
Ability to work extra hours due to high workload volumes or storm situations, both local and out of town As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Pre-employment Testing: One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and number of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests , Logon ID: entergy, password: practice test (2 words).
In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.
Nearest Major Market: Little Rock
Job Segment: Clerical, Administrative Assistant, Information Systems, QA, Quality Assurance, Administrative, Technology, Quality