Job Information
Entergy Coord, Lighting (West Monroe) in West Monroe, Louisiana
Coord, Lighting (West Monroe)
Date: May 7, 2024
Location: West Monroe, Louisiana, United States
Company: Entergy
Posting End Date:
Work Place Flexibility: Hybrid
Legal Entity: Entergy Louisiana, LLC
Job Summary/Purpose
Manages the negotiation, sale, and implementation of lighting services and products for the Utility lighting businesses. Manages the Lighting business in assigned area, comprised of Municipal Streetlights and Private Area Lights.
Job Duties/Responsibilities
Ensures the accuracy of all municipal lighting bills in assigned areas by maintaining an accurate count of installed inventory, accounting for all changes (install, removal upgrade) to the inventory and recording all changes in various databases (LAMP, AM/FM, CCS). Facilitates the work requests processes required for all lighting work by interfacing with City/Parish/Municipal customers and Entergy resources.
Meets and corresponds with potential and current clients to identity needs, resolves issues and addresses complaints, and follow-up on resolutions. Coordinates installation and maintenance teams. Acts as the post-sale customer advocate for Lighting sales/repairs, ensuring adherence to schedule, quality and accuracy, and providing a primary contact role for internal and external customers. Assists the sales team to ensure proper lighting applications, installations and billing. Participates in recovery of unbilled Private Area Lighting revenues, including CCS research, field verification and billing support.?
Meets with Supervisor to discuss current improvements in operating processes. Provides updates on customer projects and notifies of complex and/or significant customer issues. Provides project management, and customer liaison by working closely with Distribution Operations and Engineering to verify project completion schedules and quality assurance.? Oversees complex Lighting jobs to ensure work flows smoothly from department to department in a timely manner.? Oversees contractor performance (schedule, quality assurance). Maintains contact with clients in the market area to ensure high levels of Customer Satisfaction.? Demonstrates ability to interact and cooperate with all company employees. Maintains relationships with political entities, trade allies, contractors and customers.
Corresponds with customers and prepares contracts and agreements. Presents capabilities to potential customers. Presents ideas for lighting improvements to current customers. Acts as an integral part of departmental marketing initiatives, including the ability for direct sales and sales support. Ability to perform/learn basic lighting design tasks (sketches, site information, and estimates) including knowledge of pricing (rates) and proposals.?
Works within company guidelines and procedures. Serves as point of contact for internal and external customers regarding lighting inventories, contracts, maintenance, billing and reconciliation and other lighting specific concerns. Interacts with Customers, Customer Service Department, City/Parishes, Region/Network Managers, Accounting, Customer Service Centers, Engineering Assistants, Design Coordinators, Contractors and Data Maintenance personnel to ensure performance, customer satisfaction and billing accuracy. Provides process improvement support as needed.
Corresponds with local government officials to ensure compliance with municipal standards. Provides assistance on public municipal projects. Reconcile City/Parish Municipal Light inventories by utilization of Entergy's Lighting Asset Management Program (LAMP) and AM/FM Programs. Update Accounting and LAMP Databases to resolve City/Parish billing discrepancies and establish controls for Municipal Lighting installations, upgrades, maintenance, and removals. Interprets Public Service Commission rate schedules and applicability to lighting contracts and makes recommendations to management on policies, procedures or proposed courses of action. Monitors lighting work flow processes.? Processes inventory information from nighttime patrol contractor daily.
Minimum Requirements
Minimum education required of the position
- Requires a college degree in related field or the equivalent work experience.
Minimum experience required of the position
- 5 years of professional experience
Minimum knowledge, skills, and abilities required of the position
Maintain a working knowledge of security light applications, billing processes, customer contact procedures, rate schedules and pricing, work request initiation process, and associated computer applications, DIS/CIS/AM-FM/DSS/LAMP/AIS/EARL/CCS/DSS and standard Entergy office applications. Functional knowledge of lighting processes for installation, removal and repair of lights. Knowledge of Engineering process for designing, cost estimating and scheduling of work. Knowledge of CSC processes for lighting. Knowledge of Entergy's lighting products and their performance Understands key business drivers for municipal, commercial, industrial and residential customers; uses this understanding to accomplish lighting sales, establish working relationships. Ability to do lighting account reconciliations for large and small accounts. Ability to influence other departments to improve performance measures. Builds trust, values others, communicates effectively, drives execution, fosters innovation, focuses on the customer, collaborates with others, solves problems creatively and demonstrates high integrity. Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents. Strong customer service skills. Ability to interface with high level officials. Strong communication skills both verbal and written. Explains complex information to others in straightforward situations.
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Primary Location: Louisiana-West Monroe Louisiana : West Monroe
Job Function : Professional
FLSA Status : Professional
Relocation Option: No Relocation Offered
Union description/code : NON BARGAINING UNIT-NBU
Number of Openings : 1
Req ID: 114715
Travel Percentage :Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEI page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
Pay Transparency Notice:
Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
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