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Entergy CMDB Asset Management Analyst (ServiceNow) in New Orleans,

CMDB Asset Management Analyst (ServiceNow)

Date: Sep 11, 2021

Legal Entity: Entergy Services, LLC

Description:

Posting End Date: 09/25/2021

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The preferred location for this role is New Orleans, LA. Other locations within Entergy’s service territory may be considered

This position will be filled as an Analyst II, III, Sr or Sr Lead depending on the candidates qualifications and experience

JOB SUMMARY/PURPOSE

Individual who supports the IT Asset Management program and contributes to process definition, measurement, and enforcement.

JOB DUTIES/RESPONSIBILITIES

  • Support the asset management program in the creation of principles, processes, and procedures

  • Work closely with Change Management to analyze changes and ensure CMDB is updated

  • Assist in conducting configuration audits and reconciliation

  • Create sustainable improvements in Entergy’s ServiceNow CMDB through enhancements to MidServer, KPI, Discovery, and Service Map configuration

  • Build consensus across Change Management, Asset Owners, and Security to propose processes that support audit, inspection, and timely maintenance of the CMDB

  • Direct Jr. Analyst on priorities and help build internal competency with CMDB best practices

MINIMUM REQUIREMENTS

Minimum education and experience required of the position.

Analyst II: Bachelor's Degree in computer science or business-related field and 2+ years of relevant experience is required, or in lieu of a degree 6+ years of relevant experience is required.

Analyst III: Bachelor's Degree in computer science or business-related field and 4+ years of relevant experience is required, or in lieu of a degree 8+ years of relevant experience is required.

Analyst Sr: Bachelor's Degree in computer science or business-related field and 6+ years of relevant experience is required, or in lieu of a degree 10+ years of relevant experience is required.

Analyst Sr Lead: Bachelor's Degree in computer science or business-related field and 8+ years of relevant experience is required, or in lieu of a degree 12+ years of relevant experience is required.

Minimum knowledge, skills and abilities required of the position

  • Analytical skill set with advanced knowledge of Microsoft Office: Word, Excel, PowerPoint.

  • Experience with ServiceNow and PowerBI

  • Self-directed

  • Scrum experience is a plus

Any certificates, licenses, etc. required of the position

ITIL Certification is a plus

#LI-JL1

Primary Location: Louisiana-New Orleans

Job Function :Information Technology

FLSA Status :Professional

Relocation Option: No Relocation Offered

Union description/code :NON BARGAINING UNIT-NBU

Number of Openings :1

Req ID: 103764

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the full statement.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Job Segment: Manager, Computer Science, Inspector, Business Manager, Change Management, Management, Technology, Quality

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