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Entergy Customer Service Manager I - II in Beaumont,

Customer Service Manager I - II

Date: Sep 10, 2021

Legal Entity: Entergy Texas, Inc.-GTX

Description:

Posting End Date: 09/17/2021

This position may be filled as a Customer Service Manager I or II based on the qualifications of the successful candidate.

This position may be filled in Beaumont, Port Arthur or Orange, Texas areas.

JOB SUMMARY/PURPOSE

Responsible for maintaining relationships with local governmental, business and community constituents, managing local media, complaint/issue resolution and overall responsibility for improving customer service in the region; will also perform account management duties for key commercial, governmental, and industrial customers with a focus on growing electrification efforts to meet customer sustainability objectives.

JOB DUTIES/RESPONSIBILITIES

  • Develop and maintain targeted relationships with political and key community constituents, influential civic associations, and small business leaders in the region.

  • Manage municipal franchises within the region including community development, local area economic development & strategic marketing plans.

  • Resolve escalated customer issues from Public Utility Commission of Texas, executive complaints, phone center, media, etc. working with customer service support group.

  • Responsible for media response, communications, and other public facing communications within the region.

  • Support local media relations. Interact with business & economic development group on site selection opportunities.

  • Maintain relationships with managed accounts within the region.

  • Responsible for external facing storm communications and emergency response.

  • Provide leadership and coordination between operations and engineering departments to provide seamless service to customers and external constituents.

MINIMUM REQUIREMENTS

Minimum education required of the position

Typically requires a college or university degree in related field or the equivalent work experience. Degree preferred.

Minimum experience required of the position

CSM I - Bachelor’s degree and minimum 1+ years of experience in customer service, engineering, or operations OR in lieu of degree minimum 5+ years of experience in customer service, engineering, or operations is required.

CSM II - Bachelor’s degree and minimum 3+ years of experience in customer service, engineering, or operations OR in lieu of degree minimum 7+ years of experience in customer service, engineering, or operations is required.

Minimum knowledge, skills and abilities required of the position

Excellent communication and presentation skills, with media & public speaking experience; Self-starter, with strong project management ability; Strong organizational agility with the ability to delegate work and maintain focus on external role for the region; Must possess a strong understanding of operations, service requirements, regulatory regulations, company policies; Requires after hours & weekend availability during normal operations and extended support during storm events.

Any certificates, licenses, etc. required for the position

None

Primary Location: Texas-Beaumont

Job Function :Professional

FLSA Status :Professional

Relocation Option: Level II

Union description/code :NON BARGAINING UNIT-NBU

Number of Openings :1

Req ID: 103741

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the full statement.

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and Pre-employment Testing: number of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests ,LogonID: entergy, password: practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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