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Entergy IT Specialist Sr. or Consultant (Telecommunications / Network Fiber) in Gretna, Louisiana

Date: Aug 23, 2019

Location: Gretna, LA, US

Company: Entergy

This position will be filled as an IT Specialist Sr, IT Consultant, or IT Consultant Sr, depending on experience.

Position Summary

This position provides support and expertise on Entergy’s Telecommunications Transport Systems and Services. The primary responsibility of this role is to ensure the availability of applicable systems and services, and to support the planning, design, development, testing and implementation of new infrastructure, systems and services.

Key Responsibilities

  • Lead and assist Telecommunications initiatives.

  • Provide Operational Support, ensuring production systems and devices are online and available.

  • Resolve complex technical problems through experience and coordination of efforts with Entergy personnel, customers, and vendors.

  • Recommend, plan and execute implementation of new infrastructure and services, as well as modifications to existing infrastructure and services to improve operation or resolve problems.

  • Provide 24x7 on call event/alarm response and investigation for all Transport Systems and services, including coordination of field techs and circuit manipulation for testing, as well as providing interpretation of test results

  • Responsible for developing Telecommunications Transport System processes to ensure best practices for configuration control, backup and recovery.

  • Manage projects in terms of equipment, hardware/software, personnel, contractor and schedules.

  • Interface with 3rd party providers of core bandwidth during operational events or to facilitate planned maintenance, including entering necessary change management documentation.

  • Coordination of all local hardware provisioning and installation on the Telecommunications Transport Systems.

Minimum education required of the position

Bachelor’s Degree in a technical discipline preferred or equivalent experience

Minimum experience required of the position

IT Specialist Sr: 4-6 years technical experience

IT Consultant: 6+ years technical experience

IT Consultant, Sr: 8+ years technical experience

The equivalent of education and experience in operational support for an enterprise telecom transport environment may also be considered.

Minimum knowledge, skills and abilities required of the position

  • Demonstrate knowledge/experience in telecommunications theory and systems including hardware and software protocols. Strong understanding of multiplexing cross connect systems technology and practices.

  • Understanding of fiber optic transmission implementations in a utility environment. In depth understanding of SONET principles including ring design and architectures, provisioning and network management tools.

  • Significant experience with at least one major supplier of SONET and DWDM equipment is required. This experience should include systems specification and knowledge of turn-up and test procedures.

  • Ability to work and communicate well (verbal and written) with customer and project team members.

  • Possess a strong customer service orientation and ability to support multiple task assignments.

  • Ability to interface well with field technicians as demonstrated by previous experience.

  • Ability to critically analyze an issue with other team members and determine the most reasonable and least impactful decision.

Technical Skills preferred, but not required

  • Understanding of Fiber Optic Systems, including: DWDM, CWDM, SONET, GigE, Ethernet over SONET services

  • Understanding of packet switched networking, including: MPLS-TP

  • Experience with Ciena family platform, JDSU, BTI, Nortel 3500, AVIAT Microwave Radios, DPS T/Mon, Motorola 800Mhz Two-way Radio System

  • Good knowledge and understanding of the OSI Model

  • Proficient with Microsoft Office Tools

  • Experience with Microsoft SharePoint

  • Experience with Service Now (SNOW) ticketing system

  • Working knowledge of network architecture and design, including integrations with and support of legacy signals and protocols

  • Experience on networking platforms (e.g. CCNA/CCNP, JNCIA/JNCIE, CTNS/CTA)

  • Network Monitoring Systems (e.g. SolarWinds, OpenView, Nagios, Icinga, etc)

Primary Location: Louisiana-Gretna

Job Function : Information Technology

FLSA Status : Professional

Relocation Option: No Relocation Offered

Union description/code : NON BARGAINING UNIT-NBU

Number of Openings : 1

Req ID: 87608

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.


As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

Nearest Major Market: New Orleans

Job Segment: Consultant, Consulting, Network, Telecom, Telecommunications, Contract, Technology