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Entergy Analyst (Payment Processing) in Hammond, Louisiana

Analyst (Payment Processing)

Date: Jun 23, 2022

Location: Hammond, Louisiana, United States

Company: Entergy

Posting End Date: 07/06/2022


*The official title of this position will be Analyst I, II, III or Sr. depending on the experience and qualifications of the candidate. *

At Entergy, we’ve been planning for the future for more than 100 years. We’ve experienced a lot of change, generating power first from sawdust to now splitting atoms, harnessing sunlight and using abundant, clean and efficient natural gas.

We are on the verge of a monumental technology convergence, where reality swiftly catches up to possibility. The utility of the future does much more than keep the lights on and the gas flowing. It’s knowledgeable and skillful workforce will solve challenges and fuel a brighter, smarter, more prosperous future for everyone.

Having the lowest retail electricity rates of any utility in the United States drives economic growth within Entergy’s region, a key ingredient to sustained growth for any utility. We also believe a diverse workforce committed to personal and professional growth is critical to our success. We place a high priority on developing talent to meet current and future needs, giving employees opportunities to grow their careers their way.


This position is responsible for conducting complex data analysis, identifying/ implementing solutions, and providing recommendations to various cross-functional groups on technology projects, operational procedures/policies and customer related issues that impact the corporation. Participate in system and/or process improvement initiatives, as well as plan, conduct and provide oversight of analysis for the functional area. Individuals will touch a wide variety of data associated with the timeliness and accuracy of customer billing, billing delivery, payment processing and credit & collections functions. A person in this role may be required to stand in for their manager and/or supervisor.


  • Conduct complex business and data analysis for potential business expansion that support variety of projects and develop policy and procedure recommendations to management based on findings.

  • Define protocols and requirements for data quality assurance and ensure that all analysis, trends and project work adheres to corporate requirements and SOX controls/compliancy.

  • Implement and identify business solutions/opportunities and influence stakeholders using industry and departmental expertise to support best practices. Report on common sources of technical issues or questions and make recommendations to improve the end-user experience

  • Interact with department management and leadership throughout the organization to identify issues that warrant future projects

  • Analyze complex operational data and information and provide reports, forecasting/trend analysis and recommendations to appropriate work groups

  • Implement and identify areas of opportunity to improve reports, analytical tools, and self-service capabilities in collaboration with other departments to drive efficiency and support operational decision-making

  • Mentor junior analysts on various tasks, such as time and/or project management, data analyses, identifying process improvements and other related areas. Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted

  • Lead cross-functional teams (IT/Regulatory/Billing/Tax, etc) as needed to improve processes that support a long-term resolution, including but not limited to researching, reviewing, and analyzing effectiveness and efficiency of requirements by developing strategies to elevate processes

  • Stay abreast of regulatory or political changes that may impact Entergy policy decision making


Minimum education required of the position

Bachelor's Degree in a technical or business related field required or equivalent work experience. Desired: Master's Degree.

Minimum experience required of the position

Analyst I: At least 0-2 years of relevant professional experience, with degree; OR in lieu of degree, minimum 4+ years of relevant professional experience

Analyst II: At least 2-4 years of relevant professional experience, with degree; OR in lieu of degree, minimum 6+ years of relevant professional experience

Analyst III : At least 4-6 years of relevant professional experience, with degree; OR in lieu of degree, minimum 8+ years of relevant professional experience

Analyst Sr : At least 6-8+ years of relevant professional experience, with degree; OR in lieu of degree, minimum 10+ years of relevant professional experience

Minimum knowledge, skills, and abilities required of the position

  • High degree of proficiency of Microsoft Office: Word, Excel, and PowerPoint

  • Advanced analytical and critical thinking skills with experience in leading multiple levels of projects and/or assignments

  • Strong verbal and written communication skills (must be able to communicate with all levels)

  • Exceptional presentations and reporting skills (suitable for use with executives, regulators, and key constituents outside of the Company)

  • Must be adept to learning Entergy's customer service/accounting systems including, but not limited to CCS, AMI or other system applications

  • Strong adaptability and capacity to work in a fast-paced environment

  • In-depth understanding of organizational data flow and its use in management decision-making

Any certificates, licenses, etc., required for the position



Primary Location: Louisiana-Hammond

Job Function :Professional

FLSA Status :Professional

Relocation Option: No Relocation Offered

Union description/code :NON BARGAINING UNIT-NBU

Number of Openings :1

Req ID: 107358

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the full statement.


As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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