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Entergy Customer Account Services Clerk in Hammond, Louisiana

Customer Account Services Clerk

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Date: Jun 12, 2019

Location: Hammond, LA, US

Company: Entergy


Provides general office support and performs Customer Accounting transactions affecting billing.


Performs specific work functions within the department such as invoice processing, billing adjustments and account maintenance.

Records Management Custodian responsibilities including file maintenance, reporting and compliance to internal and regulatory required retention policies.

Provide assistance to internal and external customers with billing inquiries.

Must be willing to assume a storm restoration role and travel if necessary.


Minimum education required of the position

High School Diploma or equivalent experience

Minimum experience required of the position

*This position will be filled as a Clerk-Specialty Sr or lower depending on experience.*

Clerk-Specialty II - 2-4 years of experience

Clerk-Specialty Sr - 5-7 years of experience

Minimum knowledge, skills and abilities required of the position

Knowledge of Microsoft Office Applications, Entergy Corporate and Distribution applications (CCS, DSS, DIS, Indus, Earl, Pearl, VEA, ECOS, AM/FM DFM, AM/FM Production & Time and Labor. Must be familiar with CCS. Familiar will all company policies and procedures. Possess excellent communication skills, both written and oral with internal and external customers. Willing to work extended hours as needed. Self-starter with high initiative, willingness to learn new processes. Excellent multitasking and team working capability a must.

Company Testing

Successful completion of the EEI SASS test.

**Candidates selected to take the SASS Test will be invited via e-mail. You may need to check your spam email.

*If you are SASS Recommended, please note it on your resume


Primary Location: Louisiana-Hammond

Job Function :All Other Jobs

FLSA Status :Nonexempt

Relocation Option: No Relocation Offered

Union description/code :NON BARGAINING UNIT-NBU

Number of Openings :1

Req ID: 86820

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and Pre-employment Testing: number of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests ,LogonID: entergy, password: practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.


As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Nearest Major Market: Baton Rouge

Job Segment: Clerical, Law, Compliance, Records Management, Administrative, Legal, Records

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