Entergy ServiceNow Specialist in Jackson, Mississippi
Date: Sep 13, 2023
Location: New Orleans, Louisiana, United States
Posting End Date: 09/27/2023
Work Place Flexibility: Hybrid
Legal Entity: Entergy Services, LLC
This posting may be used to fill multiple vacancies. The open position(s) can be filled in New Orleans, LA (preferred); Jackson, MS; Little Rock, AR; or The Woodlands, TX. Other locations within Entergy’s service territory may be considered.
These positions can be filled as an Cloud Specialist I or Cloud Specialist II depending on experience.
As a ServiceNow Specialist within Entergy’s Operational Governance team, you will provide IT services to internal customers as well as deliver ongoing support for ServiceNow-based solutions. This role provides the opportunity to engage in the full application lifecycle as part of a scrum team. You will develop and support solutions on the Now platform that supports Entergy’s core IT processes.
Develop application features with configuration and custom code development using ServiceNow’s low-code/no-code tools.
Assist in the coordination of any changes, upgrades and testing with support providers for external integrations and systems.
Participate in peer reviews for application changes.
Participate in scrum ceremonies such as refinement, demo, and release planning.
Create workflows and build service requests based on customers’ specifications.
Use scripting tools and ServiceNow functionalities to automate rote tasks.
Perform system and integration testing; and monitor health, usage, and overall compliance within the application.
Generate reports and perform routine system maintenance as needed.
Minimum education and experience required of the position:
Bachelor’s degree in computer science, MIS, business administration, or other technical area of study OR equivalent work experience; advanced degree is a plus.
Cloud Specialist I: 0 to 2 years of professional experience with an enterprise platform.
Cloud Specialist II: 2 to 4 years of professional experience with an enterprise platform.
Minimum knowledge, skills and abilities required of the position:
Analytic and problem-solving skills with good written and verbal communication skills.
Familiarity working with Agile development teams.
Familiarity with software development and design methodologies
Ability to work both independently and as part of a team.
Familiarity with working as a software developer for an enterprise platform.
Desired knowledge, skills, and abilities:
Prior ServiceNow exposure
Understanding of design thinking techniques including Persona's, Journey Maps, and Business Model Canvas
Any certificates, licenses, etc. required of the position:
- Any ServiceNow, Certified Agile Product Owner, or ITIL certifications are a plus.
Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Arkansas : Little Rock || Mississippi : Jackson || Texas : The Woodlands
Job Function : Information Technology
FLSA Status : Professional
Relocation Option: No Relocation Offered
Union description/code : NON BARGAINING UNIT
Number of Openings : 2
Req ID: 112909
Travel Percentage :Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEI page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (email@example.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
Pay Transparency Notice:
Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
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