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Entergy Cloud Specialist II (IT Applications) in Little Rock, Arkansas

Cloud Specialist II (IT Applications)

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Date: Jun 13, 2019

Location: Little Rock, AR, US

Company: Entergy

This position can be filled in The Woodlands, TX or Little Rock, AR (preferred) and will require 50-75% travel for approximately the first year.

JOB SUMMARY

As a Cloud Specialist within Entergy’s Cloud Application Services group, you’ll provide IT guidance and services to internal clients, as well as execute the delivery and ongoing support of cloud-based products and services, applications and overall solutions. This role provides the opportunity to engage in the full application lifecycle: from interacting with business customers to understand and design optimal solutions to performing “hands-on” development, configuration, deployment and support of the applications. In addition, you’ll be working with industry-leading cloud technologies, such as Salesforce.com, to support some of Entergy’s most critical business processes, such as customer engagement, customer service, and relationship management.

JOB DUTIES

  • Provide operational support, ensuring production systems are online and available; this includes non-business hours on-call support.

  • Learn and understand business needs and objectives; and recommend, design, and implement enhancements that meet customer business needs.

  • Provide and maintain application availability, ensuring that applications are active and operating as defined in any Service Level Agreements.

  • Support service requests by administering users and configuration within the applications.

  • Provide an interface with software vendors for discussion, consultation, problem solving and best practices on the applications and interfaces.

  • Participate on / consult with teams that need to analyze Salesforce.com and other cloud application data for reporting, performance measures, etc.

  • Support the design, development, and testing of cloud applications and enhancements.

  • Participate in the team 24 hour on-call rotation.

  • Participate in audit activities for completed requests submitted by third-party vendors.

MINIMUM QUALIFCATIONS

Minimum education required:

  • Bachelor’s Degree in Computer Information Systems, Computer Science, or related technical degree or equivalent work experience

Minimum experience Required:

  • 0-2 years with of relevant technology delivery with Subject Matter Expertise on cloud applications.

  • Provide operational support, ensuring production systems are online and available; this includes non-business hours on-call support.

  • Support the design, development, and testing of cloud applications and enhancements.

  • Understand client business needs & objectives.

Minimum knowledge, skills and abilities required of the position:

  • Customer-focused approach to accomplishing tasks efficiently

  • Highly motivated and ability to work with moderate direct supervision

  • Effective Teamwork and Inclusion (e.g. works collaboratively, builds collaborative relationships)

  • Good written and oral communication skills

  • Experience in administering cloud-based solutions, such as Salesforce.com, is desired.

  • Utility Experience is desired

Any certificates, licenses, etc. required for the position:

Preferred certifications: Salesforce Certified Administrator

Primary Location: Arkansas-Little Rock

Job Function :Information Technology

FLSA Status :Professional

Relocation Option: No Relocation Offered

Union description/code :NON BARGAINING UNIT-NBU

Number of Openings :1

Req ID: 87207

Travel Percentage :50% to 75%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Nearest Major Market: Little Rock

Job Segment: Cloud, Information Systems, Computer Science, Developer, Testing, Technology

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