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Entergy CSOC Analyst I - II in Little Rock, Arkansas

CSOC Analyst I - II

Date: Jul 17, 2024

Location: Little Rock, Arkansas, United States

Company: Entergy

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

The preferred location for this role is either Little Rock, AR or The Woodlands, TX; however, New Orleans, LA is an acceptable alternate location.

This position will be filled as Information Security Analyst I or II, depending on the candidates experience.

Job Summary/Purpose:

The Consolidated Security Operations Center Analyst I will report to the Supervisor of CSOC and will manage day-to-day tasks as noted below, with involvement in some projects as they arise. The Analyst to join our dynamic team with the Cybersecurity Organization at Entergy will have curiosity, critical thinking, analysis background and security background. This position will play a critical role in safeguarding our infrastructure and ensuring the integrity of our operations. The analyst is responsible for effective execution of 24/7 monitoring operations and incident management supporting analysis and investigations. They will also be able to learn, train and assist in maturing the security program.

The ideal candidate is detail oriented, a problem solver with critical thinking skills, and focused on process improvement.

Job Duties/Responsibilities :

  • Monitor alerts and events from the various CSOC tools while triaging and escalating as needed.

  • Assist in improving the existing daily operational and incident response procedures and processes.

  • Understand automation opportunities to improve capabilities.

  • Conduct investigations and understand security events and incidents, including but not limited to, physical security, malware infections, phishing attempts, and unauthorized access attempts.

  • Understand various attack vectors used by threat actors to compromise systems and data.

  • Able to participate on an on-call rotation

  • Knowledge using SIEM, EDR, IDS/IPS tools with possible areas of development and upkeep

  • Maintain understanding of the various threats and risks related to utility workforce, energy providers and/or NERC/CIP.

  • Participate in training and exercises to ensure CSOC team proficiency.

  • Participate in post-incident reviews to identify lessons learned and best practices.

  • Have some understanding in Industrial Control Systems (ICS) and Operational Technology (OT) to protect critical infrastructure and operational assets.

  • Collaborate with cross-functional teams to understand security controls and measures to enhance our overall security posture.

  • Have some knowledge of cloud security monitoring and support improvements for maturity posture.

  • Understand incident response process, procedures, and playbooks to ensure effective and efficient response to security incidents.

  • Understand MITRE Framework, identify TTPs and identify patterns and threat actors focused to the industry.

  • Ability to analyze, discern and explain data with some visuals.

  • Ability to bring ideas for automation, improvement

  • Provide timely and accurate reports on security incidents, trends, and metrics to stakeholders and management.

  • Available to travel up to 20%


Minimum education required of the position .

Bachelor’s Degree in related field (i.e. Cybersecurity, Information security, criminal justice, computer science, etc.).

Minimum experience required of the position

  • 0 to 1+ years of security experience, across multiple disciplines (incident response, threat hunting, monitoring, crisis management, log gathering, event correlation, configuration, behavior analytics, network engineering data analytics, application security, database security, risk management, project management, physical security, etc.) experience can be substituted with education as follows:

  • Understanding of event and incident investigations and incident response in a 24/7 SOC environment

  • Ability to work effectively with team members and with customers

  • Knowledge of various attack vectors, threat intelligence sources, and the cybersecurity threat landscape.

  • Experience to include some of the following: access control, CCTV, network investigations, intrusion detection systems (IDS), and/or security information and event management (SIEM) tools.

  • Understanding of Industrial Control Systems (ICS) and Operational Technology (OT) security principles and best practices.

  • Understanding of cloud environment for security principles and best practices

  • Provide guidance and mentorship to others in cyber threat analysis and operations.

  • Proactively identify possible threats, security gaps and vulnerabilities

Minimum knowledge, skills and abilities required of the position

  • Good planning, organizational and time management skills; detail and process-oriented; able to juggle multiple priorities.

  • Understanding of MITRE ATT&CK Framework

  • Good problem-solving/decision making ability

  • Good written and verbal communication skills.

  • Good interpersonal skills, including teamwork.

  • Highly collaborative, able to work cross-functionally; possessing the ability to forge relationships and partner effectively

  • Resourceful and self-motivated; self-starter

  • Able to work independently when required

  • Good analytical, critical thinking and decision-making skills

  • Cloud understanding of secure monitoring and incident response

  • Understanding of systems (including industrial control systems)

  • Good report writing and communication and ability to effectively communicate across the organization

  • Demonstrated commitment to customer service with excellent oral and written communication skills

  • Self-motivated, with ability to work independently and in a team setting while following up on multiple tasks

Any certificates, licenses, etc. required for the position

One or more technical or InfoSec certifications are a plus, i.e., CompTIA, ISACA, EC-Council, or ISC2.

Technical Competencies

  • Technical knowledge and process management skills

  • Commitment to customer service with good oral and written communication skills

  • Understanding of multiple UNIX OS platforms and Windows-based operating systems

  • Some knowledge about security operations, cyber security monitoring, intrusion detection, and secured networks

  • Some knowledge of security, risk, and control frameworks and standards such as ISO 27001 and 27002, SANS-CAG, NIST, FISMA, COBIT, COSO and ITIL

  • Awareness of current IT Security trends and best practices in technology

  • Ability to identify areas of improvement and recommend solutions



Primary Location: Arkansas-Little Rock Arkansas : Little Rock || Louisiana : New Orleans || Texas : The Woodlands || Texas : Woodlands

Job Function : Professional

FLSA Status :

Relocation Option: No Relocation Offered

Union description/code :

Number of Openings : 1

Req ID: 115020

Travel Percentage :25% to 50%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.


As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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