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Entergy Sr Manager, IT Program Management in Little Rock, Arkansas

Sr Manager, IT Program Management

Date: Feb 24, 2023

Location: The Woodlands, Texas, United States

Company: Entergy

Posting End Date:

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

The preferred location for these roles are The Woodlands, TX or New Orleans, LA. Little Rock, AR and Jackson, MS may also be considered.


Reporting to the Dir, Technical Capital Projects the Sr Mgr, Program Management will serve as a key member to the Technical Capital Projects leadership team. This role will provide executive leadership that works with the business functions and key stakeholders across the enterprise to deliver transformational technology programs that enable and support the company’s current and future business objectives. The senior manager will ensure that a portfolio of transformation initiatives executes to milestones, budget, and deliverables. S/he will conduct business analyses and lead executive reporting as well as drive overall program governance. This will entail directing a matrixed team responsible for demand planning, portfolio management, performance management and program governance. With a continuous improvement mindset, the senior manager will focus on continuing to optimize the processes and standards of the enterprise transformation office. The objective of this role is to ensure and maintain high standards of project delivery and the achievement of program objectives and outcomes and ensure that the transition from program deployment to steady state operations is managed successfully.


  • Ownership of delivering business case outcomes and to keep programs on schedule and on budget

  • Build and manage a dynamic cross-functional team including internal business process owners, program operations, program compliance, internal technical IT staff, external software and system integration specialists, Regulatory, Human Resources, Finance, Legal, and Corporate Audit & Controls based on the targeted and approved technology programs.

  • Effectively communicate complex ideas/concepts to business leaders at all levels and functions to drive business outcomes and value delivery

  • Understand the change impacts and develop the business change strategy and define support required

  • Ensure implementation process and solutions meet and deliver the business requirements and value case with Customer Centricity as the driving principle

  • Develop all the best-in-class procedures and training materials for effective rollout, training and adoption.

  • Lead the senior stakeholder engagement and steering committees for assigned programs/projects

  • Manage and maintain accountability for report-out on project status, issues, risks, etc. to all stakeholders including key executives at defined cadence


Minimum education required of the position

BS/BA degree in Management Information Systems, Finance, Computer Science or other technical area of study preferred OR equivalent work experience. MBA is a plus

Minimum education and experience required of the position

10+ years of experience with program management of medium and/or large, complex technology and IT initiatives

  • Experience in the development, implementation, and maintenance of medium and/or large-scale, multi-million-dollar IT/transformation programs

  • Experience in vendor relationship and contract management

  • Familiarity with business operations, financial planning, regulatory, and best in class technology landscape

  • Specific and direct experience with SAP, Oracle, Maximo will be given first consideration

  • Experience with time and labor programs and customer billing technology

  • Experience in stakeholder and crisis management

  • Experience in/or exposure to P&L responsibilities and business case development through to approval

Minimum knowledge, skills and abilities required of the position

  1. Professional/Leadership

  2. Strong communication skills, including the ability to create and articulate an inspiring vision for the organization, not only for the areas s/he is directly responsible for, but the enterprise as a whole

  3. Ability to work effectively with business leadership and resources in a multi-location, cross-functional, network/matrix environment

  4. Ability to leverage continuous improvement practices to provide sustainable value to internal/external customers

  5. Business, financial and risk management acumen and experience managing in large organizations

  6. Performance metric dashboards and outcome-based solutions that are reported with transparency

  7. Establish positive and influential relationships

  8. Proven medium and/or large project and program management skills

  9. The ability to attract and recruit top talent, motivate and lead the team, delegate effectively, celebrate diversity within the team, and manage performance

  10. Proven ability to set strategy, execute on results and lead cross-functional, diverse teams

  11. Personal Style/s

  12. Strong leadership skills and ability to provide clear direction

  13. An entrepreneurial and creative approach to developing new, innovative ideas

  14. Ability to influence and motivate others

  15. Has a high degree of integrity and forethought in approach to making decisions

  16. Ability to act in a transparent and consistent manner while always taking into account what is best for the organization

  17. Comfortable with ambiguity and uncertainty; the ability to adapt nimbly and lead others through complex situations

  18. Ability to evaluate multiple options and make the best decision

  19. Ability to work well in teams and encourage teamwork

  20. Strong situational leadership skills

  21. Ability to work effectively in a matrixed environment

  22. Additional Comments and/or Role Requirements

  23. Must be able to build and maintain positive and productive relationships across the enterprise

  24. Stays informed about industry and technology best practices, bringing new ideas to Entergy.

  25. Must be familiar with new technologies, trends and business incentives

  26. Demonstrate the leadership practices: Clear Direction, Role Clarity, Open and Trusting, Accountability and Motivation, Career Development, Engaged Leadership



Primary Location: Texas - The Woodlands Arkansas : Little Rock || Louisiana : New Orleans || Mississippi : Jackson || Texas : The Woodlands

Job Function : Information Technology

FLSA Status : Professional

Relocation Option: No Relocation Offered

Union description/code : NON BARGAINING UNIT-NBU

Number of Openings : 2

Req ID: 110848

Travel Percentage : Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.


As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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