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Entergy Clerk-Specialty I-Sr (S) in New Orleans, Louisiana

Date: Jan 15, 2020

Location: New Orleans, Louisiana, United States

Company: Entergy

*This position can be filled as a Clerk-Specialty I, II, or Sr based on qualfications and experience of the selected candidate*

JOB SUMMARY/PURPOSE

Provide face to face customer service in the Entergy New Orleans Customer Care Centers.

JOB DUTIES/RESPONSIBILITIES

  • Strong cash handling skills, which includes close out and balance of cash drawer on a daily basis. Must be knowledgeble of CCS and serve as backup to Customer Contact Reps when needed. Must process customers' payment accurately in order to ensure proper credits and debits to accounts and preventing customer complaints due to errors. Must be willing to assume a storm restoration role and travel if necessary.

  • Must assist with daily operations of the Customer Care Center and be totally flexible. Must use/know CCS system to give balance, reconnect amount and account number information.

  • Must know/learn total operations of Customer Care Center and be extremely flexible.

  • Provides project assistance as directed by the department leadership.

  • Records Management Custodian responsibilities including file maintenance, reporting and compliance to internal and regulatory required records retention policies including support of SOX testing.

  • Interface with other departments and employees to satisfy customers' needs and complaints while maintaining department's productivity goals.

MINIMUM REQUIREMENTS

Minimum experience required of the position

Clerk-Specialty I - 0-2 years of experience

Clerk-Specialty II - 2-4 years of experience

Clerk-Specialty Sr - 5-7 years of experience

Preferred: 2 years of cash handling experience

Minimum knowledge, skills and abilities required of the position

Knowledge of Microsoft Office Applications, Entergy Corporate applications (DSS, DIS, , Indus, Earl, Pearl, VEA, ECOS, Service Suite, AM/FM DFM & Time and Labor. Must be familiar with CCS. Familiar will all company policies and procedures. Possess excellent communication skills, both written and oral with internal and external customers. Willing to work extended hours as needed. Self-starter with high initiative, willingness to learn new processes. Excellent multitasking and team working capability a must. Must be a team player and possess excellent decision making skills.

Any certificates, licenses, etc. required for the position

EEI SASS Test

#LI-DNP

Primary Location: Louisiana-New Orleans

Job Function :All Other Jobs

FLSA Status :Nonexempt

Relocation Option: No Relocation Offered

Union description/code :NON BARGAINING UNIT-NBU

Number of Openings :1

Req ID: 91400

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and Pre-employment Testing: number of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests ,LogonID: entergy, password: practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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