Job Information
Entergy Customer Service Manager I or II in New Orleans, Louisiana
Customer Service Manager I or II
Date: Apr 20, 2021
Legal Entity: Entergy New Orleans, LLC
Description:
JOB SUMMARY/PURPOSE
Responsible for maintaining relations with local governmental, business and community constituents, complaint/issue resolution for managed account customers and overall responsibility for improving customer service in the region.
JOB DUTIES/RESPONSIBILITIES
Develop and maintain targeted relationships with political and key community constituents, influential civic associations, neighborhood associations, and small business leaders in the region. Manage Municipal franchises within the region including community development, local area economic dev & strategic marketing plans.
Resolve escalated customer issues from regulators, Executive Complaints, Phone Center, Media, etc. working with Customer Service Support group.
Interact with Bus & ED group on site selection opportunities.
Requires managed customer account responsibilities on an as needed basis within the region.
Responsible for supporting storm and emergency response.
Provide leadership and coordination between operations and engineering to provide seamless service to customers and external stakeholders.
MINIMUM REQUIREMENTS
Minimum education required of the position
Typically requires a college or university degree in related field or the equivalent work experience. Degree preferred.
Minimum experience required of the position
5+ years experience in customer service, engineering, or operations.
Minimum knowledge, skills and abilities required of the position
Excellent communication and presentation skills, public speaking experience; Self-starter with strong project management ability; Strong organizational agility with the ability to prioritize work competing customer needs; Must possess a strong understanding of operations, service requirements, regulatory reg's, company policies; Requires after hours & weekend availability during normal operations and extended support during storm events.
Any certificates, licenses, etc. required for the position
None
#LI-DNP
Primary Location: Louisiana-New Orleans
Job Function :Professional
FLSA Status :Professional
Relocation Option: No Relocation Offered
Union description/code :NON BARGAINING UNIT-NBU
Number of Openings :2
Req ID: 102279
Travel Percentage :Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the full statement.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
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