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Entergy Experience Designer (CUBE) in New Orleans, Louisiana

Experience Designer (CUBE)

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Date: May 13, 2019

Location: New Orleans, LA, US

Company: Entergy

Company introduction:

At Entergy, we’ve been planning for the future for more than 100 years. We’ve experienced a lot of change, generating power first from sawdust to now splitting atoms, harnessing sunlight and using abundant, clean and efficient natural gas.

We are on the verge of a monumental technology convergence, where reality swiftly catches up to possibility. The utility of the future does much more than keep the lights on and the gas flowing. It’s knowledgeable and skillful workforce will solve challenges and fuel a brighter, smarter, more prosperous future for everyone.

Having the lowest retail electricity rates of any utility in the United States drives economic growth within Entergy’s region, a key ingredient to sustained growth for any utility. We believe a diverse team, committed to personal and professional growth, is critical to our success. We place a high priority on developing talent to meet current and future needs, creating the environment for employees to grow their careers their way.

CUBE introduction:

The CUBE is a new group within Entergy being established to innovate and disrupt current ways of thinking with customer-focused solutions .

This group will work in a startup environment to quickly identify, develop, and release new products, etc.

If you are passionate about innovation and rolling up your sleeves to develop products and services, then apply to work in the CUBE !

This position may not be filled immediately.

Job Summary/Purpose

Responsible for plans and designs that deliver the best possible end user experience. Provides overall expertise and advocacy on user centered design. Sits at the intersection of strategy, design and technology, leveraging their attention to detail and forward-thinking leadership.

Develops product and service solutions that consider all the complexities of delivering business and customer value.

Job Duties/Responsibilities

1. Understand the user

  • Define the user by gathering & analyzing qualitative & quantitative insights

  • Use personas and task models to uncover adjacent opportunities

  • Introduce trends and exemplars across a variety of emerging technologies like AI, IoT, VR and AR

2. Develop user experience in line with product build

  • Inventory and assess existing user experience (expert review

  • Articulate the user needs and opportunities (balance user needs with business needs) from a usability perspectiv

  • Coordinate finalization of UI design artifact

  • Ensure end user experience plans match what is being built

  1. Partner with team to deliver user centric product
  • Plan, facilitate and lead design user centered design workshops and activities to align, anchor and move teams toward usability

  • Coordinate users inclusion through various methods e.g. rapid feedback, listening labs and usability testing

  • Coordinate with appropriate resources to archive final artifacts

  1. Shared Accountabilities and collaborations
  • Shares accountability with Strategic Designer to deliver designs that address user frictions

  • Facilitates and leads activities with the team to define, design and rapidly model the solution and end user experience

  • Facilitates design reviews with key stakeholders

5. Key Performance Indicators

  • Deliver product to pre-defined quality standard

  • Achieve high levels of user satisfaction

  • Seamless co-creation with Product manager and Strategic designer

Minimum Requirements

Minimum education required of the position

· Bachelor's degree required

Minimum experience required of the position

· 5+ years’ experience in , with proven record in Business Analysis and/or 3+ years in Experience Design.

· A background with product prototyping and testing, future visioning and strategy development required

Minimum knowledge, skills and abilities required of the position

· Proficiency in PC Windows environment (Word, Excel, Access, PowerPoint)

Other Attributes

Functional Knowledge

  • Experience in translating user research into iterative product solutions

  • Forward thinking, innovative; curiosity for technology, UI, applications

Business Expertise

  • Able to collaborate across business and IT

  • Experience with or strong eagerness to learn/adopt Agile ways of working

  • Entrepreneurial, experience in the start-up scene and/or with innovative tech firms

Leadership

  • Team oriented and flexible with proven track record in collaborating with multiple stakeholders and driving results, especially via influence management

Problem Solving

  • Experienced in working with executives and influencing across the organization

Impact

  • Must be self-motivated, have high integrity and credibility and be able to work independently

  • Must be flexible and have ability to interface with a diverse group of individuals and cross-functional teams

Interpersonal Skills

  • Excellent interpersonal skills, strong verbal and written communications skills-capable of developing well-structured communications and presentations, storytelling ability

  • Attention to detail

#LI-CM1

Primary Location: Louisiana-New Orleans

Job Function :Professional

FLSA Status :Professional

Relocation Option: Level II

Union description/code :N/A

Number of Openings :1

Req ID: 86953

Travel Percentage :25% to 50%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Nearest Major Market: New Orleans

Job Segment: Product Manager, Business Analyst, User Experience, Research, Operations, Technology

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