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Entergy IT Business Analyst in New Orleans, Louisiana

IT Business Analyst

Date: Jan 19, 2023

Location: New Orleans, Louisiana, United States

Company: Entergy

Posting End Date: 02/02/2023

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

This position will be filled as an IT Business Analyst, IT Business Analyst Sr or, IT Business Analyst Sr Staff depending on the candidate’s qualifications and experience

The preferred location is New Orleans, LA. Other locations within Entergy's service territory may be considered – LA, TX, MS, AR

JOB SUMMARY

The IT Business Analyst is responsible for understanding the business, aligning IT strategy with overall business strategy and Entergy strategic imperatives, assisting in project prioritization, and ensuring that projects align with the IT standards.

Position will serve as liaison between business units and IT technical teams, working with the business to understand future goals and objectives in order to develop strategic plans, transform them into investment proposals and facilitate budgetary schedule and cost estimation processes in support of Entergy's Customer System application portfolio. This includes but is not limited to the architecture and design of systems associated with SAP Industry Solution for Utility (IS-U), SAP HANA, payment applications, third party vendor interfaces, integrations with customer portals, customer billing systems, AMI experience, and integration with meter reading applications.

Responsible for execution of the requirements process to translate business needs into functional specifications, including the establishment of standards, use-cases, templates, and critical processes (i.e. requirements, change control, requirements traceability). Provide Operational Support to ensure customer incident/service requests are handled in a timely manner and there are no impacts to daily operations.

KEY RESPONSIBILITIES

  • Engage business to review vision, goals, strategies, risk mitigation, and objectives to develop and maintain IT roadmaps for capital planning.

  • Serve as an expert in business needs and maintaining context for improving business and IT alignment.

  • Maintain awareness of business objectives, including critical business problems and business goals.

  • Keep abreast of industry trends and innovations in technology.

  • Work with the Service Delivery Managers and Business Unit leaders to maintain an understanding of business/client priorities and functional processes.

  • Provide Operational Support (through Incident Management, Service Request Oversight, Problem Management, Change Request/Enhancements, Compliance Support, and Application Environment Management) to achieve service excellence.

  • Create and maintain all work products related to the project management process (e.g., business case, use case, functional specification, solution design specifications, requirements traceability matrix, and financial models) to ensure they the work products are comprehensive for transition to the development teams for detailed design and the creation of test scripts.

MINIMUM EDUCATION REQUIRED

Bachelor’s degree in Computer Science or related field or experience equivalent

EXPERIENCE REQUIRED

IT Business Analyst:

  • 3+ years general IT directly relevant to the position

  • 1 to 3 years in the Energy Industry and IT Service Delivery is a plus

IT Business Analyst Sr Level:

  • 6+ years general IT experience directly relevant to the position

  • 3 + years in the Energy Industry and IT Service Delivery is a plus

IT Business Analyst Sr Staff Level:

  • 10+ years general IT experience directly relevant to the position

  • 5+ years in the Energy Industry and IT Service Delivery is a plus

MINIMUM KNOWLEDGE AND/OR SKILLS REQUIRED:

Software Development Life Cycle, Change Management, Project Management, Conflict Management, Vendor Management, Test Management, Business Analysis, Experience with Microsoft Office products, Communication skills (written/verbal), Business case development, Stakeholder engagement, Requirements writing, Organizational skills, Operational/Problem Management

ANY CERTIFICATES, LICENSES ETC., REQUIRED FOR THE POSITION

PMP (desired, not required)

CBAP (desired, not required)

IT Technical Certifications (as needed)

Business Process Modeling (training)

#LI-JL1

#LI-Hybrid

Primary Location: Louisiana - New Orleans Arkansas : Little Rock || Louisiana : New Orleans || Mississippi : Jackson || Texas : The Woodlands

Job Function : Information Technology

FLSA Status : Professional

Relocation Option: No Relocation Offered

Union description/code : NON BARGAINING UNIT-NBU

Number of Openings : 1

Req ID: 110199

Travel Percentage : Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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