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Entergy Manager, Credit and Collections in New Orleans, Louisiana

Date: Mar 25, 2020

Location: New Orleans, Louisiana, United States

Company: Entergy


At Entergy, we’ve been planning for the future for more than 100 years. We’ve experienced a lot of change, generating power first from sawdust to now splitting atoms, harnessing sunlight and using abundant, clean and efficient natural gas.

We are on the verge of a monumental technology convergence, where reality swiftly catches up to possibility. The utility of the future does much more than keep the lights on and the gas flowing. It’s knowledgeable and skillful workforce will solve challenges and fuel a brighter, smarter, more prosperous future for everyone.

Having the lowest retail electricity rates of any utility in the United States drives economic growth within Entergy’s region, a key ingredient to sustained growth for any utility. We also believe a diverse workforce committed to personal and professional growth is critical to our success. We place a high priority on developing talent to meet current and future needs, giving employees opportunities to grow their careers their way.

The Credit and Collection Manager will be responsible for managing related programs, policies and procedures to improve the timely collections of AR balances and improve cash flow for retail utility operations in each Jurisdiction in Arkansas, Louisiana, Mississippi, and Texas. The manager will be accountable for ensuring that all regulatory rules and credit/collection laws are followed at every stage of account life, from application to receipt of final payment on inactive accounts.


  • Ensure consistent implementation of Credit and Collection policies and procedures with full compliance surrounding regulatory and legal requirements

  • Build and manage a global team that meets and exceeds financial metrics, including aging of invoices/DSO, monthly collection targets, net write offs, and SLAs

  • Lead the development and execution of automated solutions to support standardized processes

  • Identify and manage ways to continuously improve credit operations and financial outcomes for company, stakeholders and customers

  • Work closely with internal teams to identify projects and areas for improvement that create efficiencies for the business

  • Establish and maintain good working relationship with internal and external customers

  • Actively communication of aged debt risks with the key stakeholders and work with the Finance Group to identify potential risks


  • Bachelor's degree and minimum 7+ years of experience in credit and collections in a large enterprise OR Master’s Degree and minimum 5+ years of experience in credit and collections in a large enterprise.

  • Minimum 3+ years of experience leading people and teams preferred.

Preferred qualifications:

CPA designation

National Association of Credit Managers (NACM)


Primary Location: Louisiana-New Orleans

Job Function : Professional

FLSA Status : Professional

Relocation Option: Level II

Union description/code : NON BARGAINING UNIT-NBU

Number of Openings : 1

Req ID: 92262

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.


As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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