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Entergy Mgr. IT, Service Introduction Manager in New Orleans, Louisiana

Mgr. IT, Service Introduction Manager

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Date: Aug 14, 2019

Location: New Orleans, Louisiana, United States

Company: Entergy

This position can be filled in New Orleans, LA (preferred), Jackson, MS, The Woodlands, TX, or Little Rock, AR.

Job Summary/Purpose:

The Modernization Organization specializes in the delivery of complex programs generally composed of a large portfolio of interrelated projects and workstreams. Generally, these programs require an integrated, cross-functional portfolio of technology enabled and digital utility related capabilities.

Entergy is looking for a Manager, IT Service Introduction to be a member of Entergy’s Modernization Organization. The position will support information technology and take responsibility for the Service Introduction process to ensure smooth collaboration and transition between project and operations stakeholders.

The role will coordinate activities to ensure technology teams receive effective handoff from Project to Production Support and Operational Departments ensuring their approval is gained for the functions to provide the on-going support post-delivery.

Effective handoff will require requirement gathering, arranging design approval, compiling risk assessments, gap analysis of support processes, planning knowledge transfer activities, ensuring documentation is signed off, enable informed decision making, coordinating Hypercare and development and tracking of Service Acceptance Criteria.

Coordination with system specialists, service professionals, business stakeholders, change management and project managers will be required. Responsibilities include ownership of designing, developing and implementing innovative solutions around Service Introduction Governance – policy, process and standards - that will improve IT operational effectiveness and services.

Minimum education required for this position

Bachelor’s degree in Computer Science, Management Information Systems, Engineering or other technical area of study or equivalent experience

Advanced degree preferred

Minimum experience required for this position

6+ years of Service Introduction experience with Applications projects

3-5 years of Service Introduction experience within Utilities / Energy industry is preferred

Minimum knowledge, skills and abilities for the position

  • Experience with the issues and challenges associated with the Energy industry (e.g., regulation, technologies)

  • Working knowledge in most areas of technology (infrastructure, commercial applications, software development, end-user platforms, IT operations)

  • Ability to communicate and present effectively with all levels in the organization

  • Excellent writing and presentation skills

  • Good awareness of strategic planning and application projects

  • Significant Project management and operational support experience

  • Strong interpersonal communications skills

Any certificates, licenses, etc. required for the position

PMP - preferred

Technology or Vendor-specific certifications preferred

ITIL v3 Certification – a plus

Primary Location: Louisiana-New Orleans

Job Function : Information Technology

FLSA Status : Professional

Relocation Option: No Relocation Offered

Union description/code : NON BARGAINING UNIT-NBU

Number of Openings : 1

Req ID: 87851

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.


As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

Job Segment: Manager, Service Manager, Engineer, Information Systems, Developer, Management, Customer Service, Engineering, Technology

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