Entergy Mgr. IT, Service Introduction Manager in New Orleans, Louisiana
Mgr. IT, Service Introduction Manager
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Date: Aug 14, 2019
Location: New Orleans, Louisiana, United States
This position can be filled in New Orleans, LA (preferred), Jackson, MS, The Woodlands, TX, or Little Rock, AR.
The Modernization Organization specializes in the delivery of complex programs generally composed of a large portfolio of interrelated projects and workstreams. Generally, these programs require an integrated, cross-functional portfolio of technology enabled and digital utility related capabilities.
Entergy is looking for a Manager, IT Service Introduction to be a member of Entergy’s Modernization Organization. The position will support information technology and take responsibility for the Service Introduction process to ensure smooth collaboration and transition between project and operations stakeholders.
The role will coordinate activities to ensure technology teams receive effective handoff from Project to Production Support and Operational Departments ensuring their approval is gained for the functions to provide the on-going support post-delivery.
Effective handoff will require requirement gathering, arranging design approval, compiling risk assessments, gap analysis of support processes, planning knowledge transfer activities, ensuring documentation is signed off, enable informed decision making, coordinating Hypercare and development and tracking of Service Acceptance Criteria.
Coordination with system specialists, service professionals, business stakeholders, change management and project managers will be required. Responsibilities include ownership of designing, developing and implementing innovative solutions around Service Introduction Governance – policy, process and standards - that will improve IT operational effectiveness and services.
Minimum education required for this position
Bachelor’s degree in Computer Science, Management Information Systems, Engineering or other technical area of study or equivalent experience
Advanced degree preferred
Minimum experience required for this position
6+ years of Service Introduction experience with Applications projects
3-5 years of Service Introduction experience within Utilities / Energy industry is preferred
Minimum knowledge, skills and abilities for the position
Experience with the issues and challenges associated with the Energy industry (e.g., regulation, technologies)
Working knowledge in most areas of technology (infrastructure, commercial applications, software development, end-user platforms, IT operations)
Ability to communicate and present effectively with all levels in the organization
Excellent writing and presentation skills
Good awareness of strategic planning and application projects
Significant Project management and operational support experience
Strong interpersonal communications skills
Any certificates, licenses, etc. required for the position
PMP - preferred
Technology or Vendor-specific certifications preferred
ITIL v3 Certification – a plus
Primary Location: Louisiana-New Orleans
Job Function : Information Technology
FLSA Status : Professional
Relocation Option: No Relocation Offered
Union description/code : NON BARGAINING UNIT-NBU
Number of Openings : 1
Req ID: 87851
Travel Percentage :Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
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