Entergy Salesforce Technical Architect in New Orleans, Louisiana
Salesforce Technical Architect
Date: Sep 5, 2023
Location: The Woodlands, Texas, United States
Posting End Date:
Work Place Flexibility: Hybrid
Legal Entity: Entergy Services, LLC
*Please note this position can be filled in The Woodlands TX, Jackson MS, New Orleans LA or Little Rock AR.*
*The official title for this job will be 'Cloud Engineer, Sr'*
As a Salesforce Technical Architect within Entergy’s Customer Systems team, you’ll provide senior technical leadership to the team, as well as execute the delivery and ongoing support of Salesforce-based products and services, applications and overall solutions. This role provides the opportunity to engage in the full application lifecycle: from interacting with business customers to understand technology roadmaps and design optimal technical solutions to performing “hands-on” development and support of the applications. In addition, you’ll be supporting some of Entergy’s most core business processes, such as customer engagement, customer service, and relationship management.
Curate application design patterns and confirm their utilization. Perform code peer reviews and enforce coding standards.
Participate in design of key custom coding components.
Coordinate testing efforts for both projects and support to ensure approach is efficient and sufficient.
Embrace a continuous delivery environment by administering processes, standards and DevOps tools for version control, release management, automated testing and deployment.
Develop and maintain capability and technology roadmaps.
Determine and resolve project dependencies. Ensure sandbox design meets all project needs.
Provide operational support, ensuring production systems are online and achieving highest levels of availability, including non-business hours.
Provide routine and emergency support for production applications, including restoration of production environment following outages.
Provide senior technical guidance to the support team by serving as escalation point for complex support issues, including after-hours support when necessary.
Track limits and license utilization against existing software agreements. Work with business owners to resolve any additional license needs.
Minimum education required:
- Bachelor’s Degree in Computer Information Systems, Computer Science, or related technical degree or equivalent work experience
Minimum Experience Required:
At least 7+ years' solution design experience.
At least 4+ years of experience in designing/implementing Salesforce solutions
Experience in operational support, ensuring production systems are online and available.
Experience in the full lifecycle of design, development, and testing of Salesforce solutions
Experience in understanding client business needs & objectives.
Minimum knowledge, skills and abilities required of the position:
Customer-focused approach to accomplishing tasks efficiently
Highly motivated and ability to work with moderate direct supervision
Effective Teamwork and Inclusion (e.g. works collaboratively, builds collaborative relationships)
Good written and oral communication skills
Knowledge of end-to-end software development lifecycle, including both agile and waterfall approaches.
Experience with DevOps tools, such as version control, release management, automated testing and deployment.
Experience mentoring technical teams and guiding technology standards and decisions.
Any certificates, licenses, etc. required for the position
Salesforce Certified Administrator
Salesforce Certified Advanced Administrator
Salesforce Certified Platform App Builder
Salesforce Certified Platform Developer I
Salesforce Certified Platform Developer II
Salesforce Certified Technical Architect
Primary Location: Texas - The Woodlands Louisiana : New Orleans || Arkansas : Little Rock || Mississippi : Jackson || Texas : The Woodlands || Texas : Woodlands
Job Function : Information Technology
FLSA Status : Professional
Relocation Option: No Relocation Offered
Union description/code : NON BARGAINING UNIT-NBU
Number of Openings : 1
Req ID: 110926
Travel Percentage : Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (email@example.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
Pay Transparency Notice:
Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
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