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Entergy IT Specialist (Distribution Automation Ops) in The Woodlands, Texas

Date: Sep 12, 2019

Location: The Woodlands, Texas, United States

Company: Entergy

*The official job title for this position will be IT Specialist I, II or Sr depending on experience.*

POSITION PURPOSE : This role provides support and advanced expertise of Operations Technology (OT) applications in a Critical Infrastructure Protection (CIP) environment. The primary responsibilities include day-to-day support for host modeling and display building for the Entergy DA EMS SCADA System (Distribution Automation Energy Management Systems).

Primary Duties & Areas of Responsibility:

  • Provide operational support, ensuring production systems and devices are online and available; this includes non-business hours on-call support

  • GE EMS/SCADA expertise

  • Alstom e-terrasource experience a plus

  • SCADA - experience with RTU modeling and calculations

  • Display building experience (WebFG)

  • Design Host System configurations to support RTU installations and protocol definitions.

  • Perform database analysis in response to data requests from Engineering and Capital Construction and Operations and Maintenance organizations.

  • Verify system operation, database integrity, and data presentation effectiveness on a routine basis, responding to dispatcher requests for assistance, repairs, and improvements.

  • Provide routine and emergency support for Host System operations systems and application software

  • Design, create, and implement EMS/SCADA-related special projects

  • Coordinate database modifications with all Operations Centers

  • Respond to Service Now requests for support from TCC/DOC Operations

  • Provide customer support and services for reported issues, service requests and inquiries

  • Effectively communicate technical information, concepts, and ideas verbally and in writing

  • Participate in the team 24 hour on-call rotation

Experience Required:

  • I: 0-1 years’ experience of relevant technology delivery with Subject Matter Expertise for Operational Technology (OT)

  • II: 1-2 years’ experience of relevant technology delivery with Subject Matter Expertise for Operational Technology (OT)

  • Sr: 2-4 years’ experience (or 3 years w/advanced degree) of relevant technology delivery with Subject Matter Expertise for Operational Technology (OT)

  • Strong track record of relevant technology delivery

  • Design, development and testing of real time systems applications and enhancements

  • Database Administration – experience with development, testing, and operating databases

  • Other position that would support the development and progression into this position would include the following: IT Specialist I or II.

Minimum Education Required

  • Bachelor’s Degree or Experience Equivalent

  • Master’s Degree preferred

Critical Knowledge, Skills, Abilities:

  • Ability to work in a fast pace and dynamic environment, including work outside of normal business hours

  • Ability to support real-time systems

  • Ability to support cyber security activities such as, system hardening, patch management, and configuration management

  • Knowledge of security controls testing, security audits, and security assessments

  • Ability to support of fraud and computer forensics research

Leadership Style/Characteristics:

  • Highly motivated and ability to work with little direct supervision

  • Effective Teamwork and Inclusion (e.g. works collaboratively, builds collaborative relationships)

  • Good written and oral communication skills

  • Ability to act as a lead or technical expert

Primary Location: Texas-The Woodlands

Job Function : Information Technology

FLSA Status : Professional

Relocation Option: No Relocation Offered

Union description/code : NON BARGAINING UNIT-NBU

Number of Openings : 1

Req ID: 88441

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.


As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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