Entergy Solution Architect, Sr in The Woodlands, Texas

Solution Architect, Sr

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Date: Jan 8, 2019

Location: The Woodlands, TX, US

Company: Entergy

*This position can be filled in the Woodlands, TX; New Orleans, LA; Little Rock; AR; or Jackson, MS.*


Under the IT Applications Utility Customer Service department, this position will be responsible for leading the innovative development of business solutions, implemented through IT, to enable the business to meet its objectives. The role, together with support from Entergy's Enterprise Architect (EA) function and IT Business Analyst (BA) are responsible for creating a fully integrated, effective business solution. The role is an active thought leader and application visionary who shapes the technology demand among the business unit.

The role requires an in-depth understanding of available IT technologies, the business unit's operations, its operating model, capability needs, and business challenges. The role also requires an in-depth knowledge and understanding of Customer System technologies with a special emphasis on SAP, the business unit's operations, its operating model, capability needs, and business challenges.

The team member will be principally responsible for the solution architecture and design of Entergy’s Customer System application portfolio, including but not limited to the architecture and design of systems associated with SAP Industry Solution for Utility (IS-U), SAP HANA, customer portals, billing systems, and payment systems. Additionally, the team member will need experience in a broad range of solutions such as Oracle Utilities Billing Component, Address Standardization software, Tax Software, Payment Processes, Customer Segmentation, and Bill Print solutions.

The team member will also serve on the Enterprise Architecture Committee (EAC) Applications Architecture Sub-Committee (AAC) as a Customer Systems technology Subject Matter Expert (SME) responsible for the definition, review, and approval of application standards.

This position will report directly to the IT Service Delivery Manager for Utility Customer Service, who is principally focused on business application solution delivery.


The Solution Architect (SA) at Entergy has two primary areas of responsibility.

  1. Serve as the primary technical SME for their assigned area(s)/domain(s), including:

  2. Serve as a technical expert/consultant to business stakeholders, business clients, Program Managers, BAs, peer SAs, and vendors

  3. Support technology and/or application road mapping based on business strategies, capabilities, and requirements

  4. Support Lifecycle road mapping for standard Entergy technology and applications

  5. Work with EA to evaluate emerging trends and technologies

  6. Adopt Industry and domain best practices

  7. Support Point of Views and Proof of Concepts

  8. Provide application integration expertise

  9. Provide Tier III technical support as needed

  10. Serve as Entergy’s technical lead on assigned projects, including:

  11. Support annual project portfolio planning

  12. Perform IT estimation during the Business Case phase

  13. Conduct Complexity Assessment to determine proper level of Solution Development Lifecycle (SDLC) rigor

  14. Support the solution sourcing and selection process (e.g. Requests for Proposals and Statements of Work processes)

  15. Enforce adherence to EA standards

  16. Provide technical oversight to vendor services and solutions delivery

  17. Create Solution Design (i.e. Conceptual, Logical and Physical)

  18. Maintain Requirements Traceability Matrix as established by the BA

  19. Support all project execution phases (i.e. Initiation, Definition, Design, Construction, Test, and Deployment)


Minimum education required of the position

Bachelor's degree or equivalent work experience. Advanced degree is a plus.

Minimum experience required of the position

Solution Architect, Sr: At least 10 years of experience working with technology and how it supports the business.

Desired Qualifications : experience working with Customer System solutions; SAP IS-U and HANA experience is required.

Minimum knowledge, skills and abilities required of the position

  1. Deep understanding and practical experience of industry solutions

  2. Working knowledge in all areas of technology (infrastructure, commercial applications, software development, end-user platforms, IT operations).

  3. Planning experience, especially the design of longer term strategies.

  4. Ability to communicate and present effectively with all levels in the organization, including executive management.

  5. Excellent interpersonal communications skills.

  6. Excellent writing and presentation skills.

  7. Working knowledge of architecture concepts and the ability to integrate business needs and technology capabilities.

Any certificates, licenses, etc. required for the position

Desired: SAP certifications are a plus.


Primary Location: Texas-The Woodlands

Job Function :Information Technology

FLSA Status :Professional

Relocation Option: Level II

Union description/code :NON BARGAINING UNIT-NBU

Number of Openings :1

Req ID: 84929

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.


As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Nearest Major Market: Houston

Job Segment: Solution Architect, Architecture, ERP, Database, Developer, Technology, Engineering

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