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Entergy Customer Contact Representative I in West Monroe, Louisiana

Customer Contact Representative I

Date: Jun 7, 2021

Legal Entity: Entergy Services, LLC

Description:

Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including 8,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Tracing its history to 1913 and headquartered in New Orleans, Louisiana, Entergy has annual revenues of $11 billion and more than 13,000 employees.

The company’s utility business provides electric retail and wholesale power to customers in four states through five utility operating companies: Entergy Arkansas, LLC; Entergy Louisiana, LLC; Entergy Mississippi, LLC; Entergy New Orleans, LLC; and Entergy Texas, Inc. Entergy also delivers natural gas services to 200,000 customers in New Orleans and parts of Baton Rouge, Louisiana. Entergy is winding down its wholesale generation business, which provides power to wholesale customers primarily from our two remaining nuclear facilities located in the northern United States.

The electric utility industry is rapidly changing, and Entergy is entering an exciting period of growth as we prepare for the future. We are building the premier utility, a utility that delivers sustainable value to all its stakeholders – our customers, employees, communities and owners – as measured by strong net promoter scores, high levels of service, superior and affordable products and services, highly skilled and engaged employees, and industry-leading financial performance. We are focusing our sights on three key priorities — customer centricity, continuous improvement, and creating a culture of belonging for our employees. Join us as we take the next step on our journey to building the premier utility.

JOB SUMMARY/PURPOSE

Receive external customer requests via telephone, internet or other viable contact channels, and perform necessary transactions within CCS to communicate the requested service to the department responsible for performing the task. Customer requests may include billing or service inquiries, new service turn-on, turn-off or transfer electric, security lighting or program services, meter changes (design and non-design), any non-pay final, modifications/cancellations to any service order, redirect on an incorrect location, transfer of service to existing location, turn-off/remove meter (design and non-design), turn-off/remove night light and/or pole, turn-on/install at existing location (design and non-design required), turn-on/install night light if pole exists and request date changes on orders, initiate/terminate levelized billing, initiate/terminate pick-a-date, initiate/terminate bank draft, outage reporting, mailing address changes, etc.

JOB DUTIES/RESPONSIBILITIES

Communicate and cooperate in a professional manner with peers, supervision, external and internal customers to maintain a safe and productive environment.

Work safely without injury or accident. Read, understand and comply with Entergy Service Policy and Procedures as they are amended.

Prepare record of all customer-requested activities on the account.

Interface with other departments and employees to satisfy customers' needs and complaints while maintaining department's productivity goals.

MINIMUM REQUIREMENTS

Minimum education and experience required of the position

Bachelor's Degree in a technical or business-related field and minimum 0-2 years’ experiencewithin a customer service environmentOR in lieu of degree minimum 0-4 years’ experiencewithin a customer service environment.

Minimum knowledge, skills, and abilities required of the position

Work within Entergy's Safety Rules and encourage others to work safely, including travel and office duties. Customer service experience working with both internal and external customers necessary. Good interpersonal skills along with strong written and oral communication skills. Basic knowledge of Personal Computer operations and related software (Microsoft Office). Ability to work well under pressure. Ability to work additional required overtime. Ability to learn and apply Company policies and procedures. Ability to solve problems. Ability to perform independently of direct supervision. Ability to read and interpret Entergy procedures and make decisions accordingly. Self-motivated and dependable team player. Ability to recognize hazards in the workplace and have the ability to mitigate the hazards. Ability to maintain and care for Company equipment properly and safeguard assets. Ability to meet the public in a pleasant and tactful manner and understand the importance of delivering a high level of customer service. Demonstrated acceptance of a diverse and inclusive work environment and customer base. Ability to recognize opportunities for process improvement and have the ability to enact change. Desired: Knowledgeable in MS Office and computer skills.

Any certificates, licenses, etc., required for the position

N/A

This posting will be used to fill 4 vacancies.

Primary Location: Louisiana-West Monroe

Job Function : Professional

FLSA Status : Nonexempt

Relocation Option: No Relocation Offered

Union description/code : NON BARGAINING UNIT-NBU

Number of Openings : 1

Req ID: 102615

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the full statement.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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